• support@oceanrichtrans.com
  • 8 Marina Boulevard, Marina Bay Financial Centre Tower 1, Singapore 018981

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+1 (570) 245 4510

FAQ

Discover Frequently Asked Questions from Our Support

Yes, you can specify a preferred delivery date when placing your order. We offer flexible scheduling options to accommodate your needs. Please note that the delivery date is subject to availability and shipping schedules.

We accept various payment methods including cryptocurrencies, bank transfers, PayPal, and cash on delivery (available in select locations). For corporate clients, we offer invoicing and flexible payment terms.

The Federation of International Trade Association (FITA) is a network of international trade associations and businesses dedicated to promoting and facilitating global trade. We are proud to be a member, ensuring we adhere to the highest standards of service and compliance.

You can track your shipments in real-time through our website. Simply enter your tracking number, and you will receive updates on your shipment's status and estimated delivery time.

Yes, we offer special handling services for fragile, oversized, or high-value items. Please contact our customer service team to discuss your specific requirements and ensure your shipment is handled with the utmost care.

Certain items are restricted or prohibited for shipping due to safety regulations and international laws. These may include hazardous materials, perishable goods, and prohibited substances. Please consult our shipping policy for a complete list of restricted items.

Delivery timeframes vary depending on the destination and shipping method chosen. Typically, domestic shipments take 1-3 business days, while international shipments may take 5-10 business days. Expedited shipping options are available for urgent deliveries.

Yes, we offer insurance coverage for shipments to protect against loss or damage. Insurance options can be selected during the booking process, and we recommend it for high-value items. Please contact our customer service for more details.
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